We understand how valuable your personal information is. Everything about how data is collected, stored, and who can access it on the KG 10 platform is explained here, clearly and transparently.
All data encrypted and secure
Key highlights at a glance before you dive into the details
All your data is stored with the highest level of encryption. KG 10's servers use industry-standard technology to keep your information secure.
KG 10 never sells your personal data to advertisers or any third party. Your information is used solely to provide our services.
Only staff who genuinely need access to your data can view it. Every access is logged and monitored.
You may request deletion of your data at any time. KG 10 will action the request except where retention is required by law.
In the event of a security incident, KG 10 will promptly notify affected members and take the necessary steps to address it.
Unsubscribe from marketing emails, update your information, or close your account — every decision is yours to make.
KG 10 (referred to herein as "we" or "KG 10") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we keep it secure.
This policy applies when you use our website, mobile app, or any related services. By registering, you are considered to have accepted the terms of this policy. Please read it carefully in its entirety.
In plain terms: We say what we do, and we do what we say — no tricks with your data. If you have any questions, reach out to our support team at any time.
KG 10 collects the following types of information:
| Data type | Example | How We Collect It |
|---|---|---|
| Identity Information | Name, date of birth, NID number | During registration and the KYC process |
| Contact information | Mobile number, email | On the registration form |
| Financial information | BKash/Nagad number, transaction history | During Payment Processing |
| Device information | IP address, browser, OS | Automatically |
| Gaming data | Betting history, session duration | While Using the Platform |
We collect only what is necessary to provide our services. Collecting unnecessary information goes against KG 10's policy.
KG 10 uses your information for the following purposes:
Your data is never shared with third parties for profit. If you no longer wish to receive marketing emails, you can unsubscribe at any time.
KG 10 uses cookies and similar technologies on its website and app. Cookies are small files stored in your browser that help the platform remember your preferences.
You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working.
KG 10 uses industry-leading technology to protect your information:
That said, no one can guarantee 100% security on the internet. We encourage you to use a strong password and avoid logging in from unfamiliar devices. If you notice anything suspicious, contact KG 10 Support immediately.
KG 10 believes your data belongs to you. That's why you have full control over your own information:
To exercise any of these rights, contact KG 10 via live chat support or email. We typically respond within 30 days.
KG 10 strictly prohibits anyone under the age of 18 from accessing the platform. We do not knowingly collect any information from minors.
If a minor has used our platform and provided personal information, please notify us and KG 10 will promptly delete that data and close the account. Parents and guardians are welcome to contact us directly regarding their child's safety.
KG 10 may update this Privacy Policy as needed. If significant changes are made, you will be notified in advance via your registered email or a platform notification.
Continued use of the platform after any changes will be considered acceptance of the updated policy. The "Last Updated" date at the top of the page will always reflect the most current version.
If you have any questions: [email protected] – Our team will respond in Bengali within 24 hours.
Direct answers to common questions from our members
KG 10's VIP program is open to all members — no separate application required. Points accumulate through regular play and your tier advances based on those points. Tiers range from Bronze through Silver, Gold, and Platinum.
Benefits increase as you move up the tiers. You can generally expect: higher cashback bonuses, increased withdrawal limits, a dedicated account manager, invitations to exclusive tournaments, and a special birthday bonus.
At the Platinum tier, you unlock the highest withdrawal priority, a dedicated support line, and access to exclusive events. You can view your current VIP tier and points in the profile section of your account.
If a match is cancelled or abandoned mid-way, KG 10's rules generally provide for the stake to be refunded. However, the exact settlement method depends on how much of the match was played.
The general rule is: if a specific outcome has already been determined (for example, a bet on the first wicket of a match, and that wicket fell before the interruption), it may be settled as valid. However, if the match ends with the outcome still undecided, the bet is voided and your stake is refunded.
If you have any doubts about how a bet was settled, contact KG 10 Live Support with your bet reference number. Our team will provide a detailed explanation and review the case if necessary.
We respect your privacy. Join today and enjoy a safe, entertaining gaming experience.